Refund and Cancellation Policy

1. Subscription billing

ForwardifyMtd may be offered on a monthly, annual, free trial, beta, promotional or custom subscription basis.

Fees, billing dates, renewal periods and usage limits will be shown on our website, order form, invoice or subscription page.

2. Renewals

Unless otherwise stated, paid subscriptions renew automatically at the end of each billing period.

You are responsible for cancelling before the renewal date if you do not want the subscription to continue.

3. Cancellation

You may cancel your subscription by:

• using the cancellation option in your account, where available;
• contacting support at mail@accusolveaccountants.com;
• following any cancellation process shown in your subscription or order form.

Cancellation stops future renewal charges but does not automatically refund fees already paid unless this policy, your order form or applicable law says otherwise.

4. Refunds

Unless otherwise agreed in writing or required by law, subscription fees are non-refundable once a billing period has started.

We may consider refunds at our discretion where:

• you were charged in error;
• duplicate payment was taken;
• a serious service issue was caused by us and could not be resolved;
• we are required to refund you by law;
• a specific written refund promise applies to your plan.

5. Free trials and promotional access

Free trials or promotional access may be offered for a limited period.

At the end of a free trial, access may stop or convert to a paid subscription depending on the terms shown when you sign up.

Trial features may be limited and may not include production HMRC submissions unless expressly stated.

6. Failed payments

If a payment fails, we may retry payment and notify you to update your payment details.

If payment remains overdue, we may suspend or terminate access to the application.

7. Account closure and data export

Before cancelling or closing your account, you should export any invoices, credit notes, payment records, VAT records, PDFs or other data you need to keep.

After account closure, access to your data may be restricted or removed. Some data may be retained where required for legal, tax, accounting, security, dispute resolution or backup purposes.

8. HMRC authorisation after cancellation

Cancelling your subscription does not necessarily revoke HMRC authorisation automatically.

You should disconnect the application from HMRC or revoke access through your HMRC account if you no longer want the application to access HMRC services.

9. Chargebacks and payment disputes

If you believe a charge is incorrect, please contact us first so we can investigate.

Where a chargeback or payment dispute is raised, we may suspend access while the matter is investigated.

10. Changes to this policy

We may update this policy from time to time. The latest version will be published on our website or within the application.

11. Contact